Privacy Policy – THE QUEEN MUSKOGEE LLC
Effective Date: September 4, 2026
Company (Legal): THE QUEEN MUSKOGEE LLC (“we,” “us,” “our”)
Website: https://thequeenofthebrowmuskogee.com/
Contact Email: info@thequeenofthebrowmuskogee.com
Phone: +1 (918) 577-0387
Address: 2428 Oklahoma Ave, Muskogee, OK 74401
THE QUEEN MUSKOGEE LLC values your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we collect and use it, how it may be shared, how we protect it, and the choices available to you when you visit our website, submit a form, schedule or manage an appointment, communicate with us, or opt in to SMS or marketing communications.
1) What Information Is Collected
Information You Provide Directly
We may collect the following categories of personal information:
· Contact information: name, email address, phone number, mailing address, and other contact details you voluntarily provide.
· Appointment details: requested services, preferred appointment dates and times, scheduling preferences, appointment confirmations, cancellations, rescheduling requests, and related notes.
· Messages and inquiries: information you submit through website forms, chat, email, SMS, phone calls, consultations, or other communications with us.
· Intake or health-related information, if submitted: information you voluntarily provide for service planning, consultations, eligibility assessment, aftercare, or intake purposes. This information may include sensitive personal information depending on the service requested.
· Communication preferences: your preferences regarding SMS notifications, marketing SMS messages, email communications, and promotional communications.
· Payment-related information, if applicable: limited billing details, deposits, payment status, transaction confirmations, and related records. Payments may be processed through third-party payment providers. We do not intentionally store complete payment card numbers on our own servers.
Information Collected Automatically
When you use our website, certain technical information may be collected automatically, including:
· Device and usage data: IP address, browser type, device type, operating system, approximate location derived from IP address, pages viewed, interactions with the website, referring pages, exit pages, and timestamps.
· Cookies and similar technologies: cookies, pixels, tags, analytics tools, and similar technologies may be used as described in this Privacy Policy.
Information From Third Parties
We may receive limited information from trusted vendors and service providers that support our business operations, including appointment scheduling, CRM systems, website hosting, analytics, advertising measurement, communications, and payment processing.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers that support services such as customer service, communications, scheduling, or technical operations is permitted only as necessary to provide those services. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
2) How User Data Is Used
We may use personal information to:
· Provide and manage services, including appointment scheduling, confirmations, reminders, rescheduling, cancellations, service coordination, and customer support.
· Respond to inquiries and communicate with customers regarding requested services, consultations, appointments, or other questions.
· Provide service and studio updates, including operational notices, follow-up communications, and relevant information related to services requested or received.
· Process payments and maintain transaction records, where applicable.
· Improve our website and business operations, including analytics, troubleshooting, website performance, customer experience, and service improvement.
· Send marketing communications only when you have opted in, including promotions, discounts, new service announcements, special offers, birthday promotions, holiday campaigns, seasonal promotions, and other marketing communications.
· Maintain consent and communication records for compliance, auditing, fraud prevention, and customer support purposes.
· Protect our business and users, including security monitoring, fraud prevention, misuse detection, and enforcement of our policies.
· Comply with legal obligations, regulatory requirements, lawful requests, and applicable privacy requirements.
Consent to marketing communications may be withdrawn at any time.
3) SMS Opt-In Details
If you choose to receive SMS messages from THE QUEEN MUSKOGEE LLC, we may send text messages according to the type of communication you have consented to receive.
How Contacts Opt In
Contacts opt in by voluntarily providing their phone number through a form on thequeenofthebrowmuskogee.com and affirmatively selecting the applicable unchecked SMS consent checkbox.
Where applicable, separate consent options may be provided for:
1. Non-marketing / service-related SMS communications
and
2. Marketing and promotional SMS communications
A user must affirmatively select the applicable checkbox. SMS consent is not assumed merely because a phone number has been provided.
Non-Marketing SMS Messages May Include:
· Appointment confirmations
· Appointment reminders
· Rescheduling notices
· Cancellation notices
· Service-related updates
· Studio notifications
· Customer support messages
· Relevant follow-up or service communications
Marketing SMS Messages May Include:
Only users who have separately opted in to marketing communications may receive:
· Promotional offers
· Discounts and special pricing
· New service announcements
· Product or service updates
· Birthday promotions
· Holiday offers
· Seasonal campaigns
· Special-event promotions
· Other marketing communications related to THE QUEEN MUSKOGEE LLC
Required SMS Disclosures
· Recurring messages may be sent.
· Message frequency varies.
· Message and data rates may apply.
· Reply STOP to opt out at any time.
· Reply HELP for assistance.
· Consent is not a condition of purchase.
For additional assistance, contact:
Email: info@thequeenofthebrowmuskogee.com
Phone: +1 (918) 577-0387
We may maintain records of SMS consent, including the date, time, source, form, IP-related information where available, and the consent language presented to the user, for compliance and audit purposes.
4) Mobile Information and SMS Data Sharing
We treat mobile information and SMS consent data as protected information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be provided to subcontractors or service providers solely when necessary to support services such as SMS delivery, customer support, CRM functionality, appointment scheduling, hosting, or other operational functions.
All other categories of sharing exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, or transfer SMS opt-in data or consent information to third parties for their own marketing purposes.
5) Email and Marketing Communications
If you provide your email address, we may use it to communicate with you regarding appointments, services, inquiries, customer support, and operational matters.
If you separately opt in to marketing communications, we may also send:
· Special offers
· Discounts
· Service announcements
· Product or service updates
· Birthday promotions
· Holiday campaigns
· Seasonal promotions
· Other promotional content
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us directly.
6) Cookie & Tracking Practices
We may use cookies and similar technologies, including pixels, tags, analytics services, and advertising measurement tools, to:
· Enable core website functionality and security
· Remember website preferences where applicable
· Understand how visitors interact with our website
· Analyze website traffic and performance
· Improve website functionality and customer experience
· Measure advertising and marketing performance
· Measure conversions and campaign effectiveness
Your Choices
You may manage cookies through your browser settings and, where available, through website cookie preference tools.
Disabling certain cookies may affect website functionality or prevent some features from operating correctly.
7) How Information May Be Shared
We may disclose limited personal information to trusted service providers when reasonably necessary to operate our business.
These providers may assist with:
· Website hosting
· Appointment scheduling
· CRM and customer management
· SMS delivery
· Email communications
· Payment processing
· Analytics
· Advertising measurement
· Customer support
· Security and technical infrastructure
These providers may process information only as necessary to perform services on our behalf and subject to applicable contractual or legal obligations.
We may also disclose information when reasonably necessary to:
· Comply with applicable laws or regulations
· Respond to lawful governmental or legal requests
· Protect our rights, property, customers, or business
· Prevent fraud, abuse, or security threats
· Enforce agreements or policies
We do not sell personal information.
SMS opt-in information and consent are subject to the additional restrictions described in Sections 3 and 4 of this Privacy Policy.
8) Data Security and Handling
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, secure storage practices, restricted access to customer information, authentication systems, and the use of trusted technology providers.
Access to personal information is limited to authorized personnel and service providers who require the information to perform legitimate business functions.
No method of electronic transmission or storage is completely secure. While we take reasonable precautions to protect personal information, we cannot guarantee absolute security.
9) Data Retention
We retain personal information only for as long as reasonably necessary to:
· Provide requested services
· Manage appointments and customer relationships
· Maintain transaction and accounting records
· Maintain SMS and marketing consent records
· Fulfill legal, regulatory, tax, or compliance requirements
· Resolve disputes
· Prevent fraud and protect our business
· Enforce agreements and policies
When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.
10) User Privacy Rights
Depending on your state of residence and applicable law, you may have certain privacy rights, including the right to:
· Request access to personal information we maintain about you.
· Request correction of inaccurate personal information.
· Request deletion of certain personal information, subject to applicable legal or operational exceptions.
· Withdraw marketing consent at any time.
· Opt out of certain data sharing or targeted advertising practices where applicable.
· Receive non-discriminatory treatment for exercising applicable privacy rights.
How to Submit a Privacy Request
Email:
info@thequeenofthebrowmuskogee.com
Use the subject line:
“Privacy Request”
We may request reasonable information to verify your identity before fulfilling certain privacy requests.
11) Age Requirement – SMS Service
You must be 18 years of age or older to opt in to and use THE QUEEN MUSKOGEE LLC’s SMS messaging service.
By providing your phone number and affirmatively consenting to receive SMS messages, you represent that you are at least 18 years old.
If you are under 18 years of age, do not enroll in our SMS messaging program or submit your phone number for the purpose of receiving text messages.
12) Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites, booking systems, payment processors, social media platforms, or other external services.
These third-party services operate according to their own privacy policies and terms.
THE QUEEN MUSKOGEE LLC is not responsible for the privacy, security, or data practices of independent third-party websites or services.
We encourage users to review the privacy policies of any third-party service before providing personal information.
13) Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, legal requirements, or privacy practices.
When changes are made, the revised Privacy Policy will be posted on this page with an updated effective date.
We encourage users to review this Privacy Policy periodically.
14) Privacy Policy & Terms
Privacy Policy:
https://thequeenofthebrowmuskogee.com/privacy-policy/
Terms & Conditions:
https://thequeenofthebrowmuskogee.com/terms/
15) Contact Us
For questions about this Privacy Policy, our privacy practices, SMS communications, or your personal information, contact:
THE QUEEN MUSKOGEE LLC
2428 Oklahoma Ave
Muskogee, OK 74401
Email: info@thequeenofthebrowmuskogee.com
Phone: +1 (918) 577-0387
Website: https://thequeenofthebrowmuskogee.com/